Support and FAQs
We hope that your experience with Gravity One is as effortless as possible, however, we do acknowledge that questions may arise.
What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.
Amendments and Cancellations
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
- You must contact us withing 24 hours.
- We cannot cancel your order once it has already been shipped.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Feel free to contact one of our friendly team members at any time and we'll be sure to get back to you as soon as possible.
Information - email@example.com
Sales - firstname.lastname@example.org